Cancellation and Refund Policy

Cancellation and Refund Policy

Effective as on: 23.06.2025
Last Updated: 23.06.2025

This Cancellation and Refund Policy is subject to updates and revisions by FEEDSHACK COMMUNICATIONS PRIVATE LIMITED in accordance with applicable Indian laws and business practices.

This Policy outlines the terms governing cancellation and refund for both Clients and Customers. Please review this document carefully before engaging with our services.

Definitions

Client: Any individual, firm, trust, or institution who subscribes to or avails services of Feedshack Communications Pvt Ltd in exchange for a fee or subscription.

Customer: Any individual who voluntarily participates in surveys conducted through our platform in exchange for a reward or payout.

Cancellation and Refund Policy for Clients

  • Incorrect Form Submission: Fees paid for incorrect, incomplete, or repeated forms are non-refundable.
  • Purchase of FEEDBITS Coins: All purchases are final and non-refundable.
  • GST Charges: Taxes collected under the GST Act, 2017 are non-refundable.
  • Violation of Platform Policies: Forms requesting irrelevant or offensive information may be removed without refund.
  • Voluntary Deletion of Forms: No refund will be provided for voluntarily deleted forms.
  • Client Misconduct Reports: Valid reports of inappropriate data collection may result in form removal and no refund.

Cancellation and Refund Policy for Customers

  • Payout Schedule: Disbursed on the 1st and 15th of each month. Delays caused by technical or third-party issues are not our liability.
  • Filling Authentic Information: Providing false or misleading survey responses may result in forfeiture of payouts and account suspension.
  • Suspicious or Fraudulent Activity: Suspicious behavior may lead to account freezing or suspension with prior notification via email.
  • Customer Misconduct Reports: Verified complaints from clients may result in reward confiscation and account action.

Grievance Redressal

For disputes regarding cancellations or refunds, contact our Grievance Officer:

  • Grievance Officer: Feedshack Communications Pvt Ltd
  • Address: 128/1206 'Y' Block, Kidwai Nagar, Kanpur, Uttar Pradesh PIN - 208011
  • Email: contact@feedshack.in
  • Phone: 9335423304

Jurisdiction

All disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of courts in Kanpur, Uttar Pradesh, India.